PROTECTING YOUR PRIVACY

At The Dollhouse, We are committed to protecting the privacy of our customers. We will not collect your personal information unless you choose to provide it to us voluntarily. ‘Personal information’ is anything that is unique to you and might include in-store photos,  your name, delivery address, credit / debit card number, billing address, email address, telephone number, age and style interests. We will not store or keep any financial information you provide. Photos taken in-store or sent to us via email or social media are considered permission to use in marketing initiatives to promote The Dollhouse, or products or events. 

HOW WE USE YOUR INFORMATION or PHOTOS

We use your information or photos and videos to provide the best experience we can. All obtained information, photos and videos  will be collected and protected in accordance with our privacy policy.

We use your information in a number of different ways including any of the below:

• To provide products and services to you;
• To communicate information regarding our products, services, promotions, events and competitions which might interest you;
• To create orders, transaction records, agreements for the sale of products, accounts, tax invoices or receipts;
• To gain an understanding of your information to improve or develop our products and services;
• To carry out administration, marketing, planning, fraud and loss prevention activities, product and service development and quality control.

 

CONSENT

The Dollhouse will never sell or provide any of your personal details, photos or videos to third parties without your permission. This includes our in-store customer pics. When you agree to photos in-store we accept it as expressed permission to utilize in our content buckets for our advertising channels. 

However, in order to provide the best possible service to you, we do share your data with the following categories:

• Companies that do things to get your purchases to you such as payment service providers, warehouses, order packers and delivery companies;
• Payment services approved by you such as Afterpay once chosen at checkout;
• Service providers such as marketing agencies, advertising partners and website hosts;
• Professional analytics tool providers;
• Credit and fraud prevention agencies and law enforcement so that we can prevent fraud;
• Companies approved by you, such as social media sites you choose to link.
• Email and text Marketing and notifications: By subscribing to email and text notifications you agree to receive recurring automated marketing messages at the email address or phone number provided. Consent is not a condition of purchase. You may unsubscribe at anytime.
  
• The Dollhouse marketing sales and marketing channels to promote products, services or events. 

TYPE OF INFORMATION WE COLLECT

In order to deliver necessary and effective services, we may collect personal information, such as your name, address, telephone number, email address, your age, date of birth, your banking details or credit information and history of your interactions in addition to photos with us in relation to communication, transactions, products, services and activities on our site.

 HOW WE COLLECT YOUR INFORMATION

Your information may be collected in a variety of different ways, including:

1. Directly from you when you:
   – Browse our site;
   – Save an item;
   – Register on our site;
   – Log into our site;
   – Make a purchase from us;
   – Contact our customer support;
   – Click on any of our banners, hyperlinks or plugins; or
   – Interact with us on social media.

2. From third parties including our related entities, businesses or commercial partners, and

3. From publicly available sources of information.

Data from our website is collected using various technologies including ‘cookies’ which refers to a text file that our website will send to your browser as an anonymous tag identifying your computer. Cookies help you place an order, remember items in your shopping cart, recognize when you return to our website and analyze your visiting behavior. You can set your browser to disable cookies however this may cause some parts of our website to disfunction.

MARKETING MESSAGES

The Dollhouse may send you marketing messages via email, SMS or other channels to keep you updated on what we’re up to and to help you see and find relevant products. You will only receive these types of messages if you have opted in.

You have the option to stop marketing messages from The Dollhouse at any time by adjusting your account settings, unsubscribing or getting in touch with our customer service team at heydoll@tdhcollection.com. 

 ADVERTISING

To keep you up to date and help you find relevant products The Dollhouse also engages in online advertising. Like many companies, we target branded ads and banners to you when you are on other websites and apps. To do this we utilize a variety of networks and technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The types of advertisements you see will be based on the information you provide to us while interacting with our site (e.g. search history or pages visited) as well as ads you have engaged with previously.

PROMOTIONS

If you voluntarily participate with our gamification offers such as polling , tag and win on our socials, subscribe to win , you automatically authorize The Dollhouse International and The Dollhouse Collection dba tdhcollection.com permission to utilize your image and all contest content in our advertising and promotional material to our audience and general public via tdhcollection.com sales channels to include SMS, email newsletters, digital and traditional media.  Rules of gamification include tagging as an automatic entry and winners of all our contests are required to post and tag @thedollhouse_collection on their user generated content to showcase their prize. 

KEEPING YOUR INFORMATION

If reasonably necessary to meet legal requirements, resolve disputes or protect us (or you) from fraud, we may also keep hold of some of your information as required.

 YOUR RIGHTS

You have the right to do the following regarding your personal information:

• Request how your information is being used
• Access the personal information we hold about you
• Have us correct or change inaccurate personal information we hold about you
• Request that we delete your data or stop collecting your data, in some circumstances
• Ask us to stop direct marketing messages

If you would like to action any of the above or have questions regarding your rights, please get in contact with us at heydoll@tdhcollection.com. 

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy forms part of the Terms and Conditions for the use of our site. We may amend this policy and any such changes will be effective immediately upon posting on site. Depending on the nature of the changes we may announce this change to you via email if we have your address.

If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Site.

 QUESTIONS AND CONTACT INFORMATION

 If you would like to: access, correct, amend or delete any personal information we have about you, simply contact our Customer Service team at heydoll@tdhcollection.com

SMS MARKETING PRIVACY POLICY 

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

 

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.